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Saturday, May 21, 2011

Switching from negative (nagging) to positive thinking mode

Criticism seems to be part of our nature as human beings. We always end to notice what is missing, what goes wrong, what causes problems to us in our personal and professional life.  The easiest thing would be to just complain and nag about the problem, act as the poor/innocent victim and expect someone to come from the skies to fix the problem and save the situation possibly with a magic wand !!

We know life is not like this, and when we just complain and nag about problems, we may be labeled as "negative" people seeing things through black glasses.   We may argue back and forth on this thing, but we will never reach an conclusive result

Instead, I would propose that we take the extra step forward, do our homework and help in approaching the problems and trying to reach resolutions for them.

What I am proposing is a 4-step approach:

  1. Problem Statement:  a brief name/description of the problem to say what it is and where it exists
  2. Impact Statement:   give a description/assessment of the negative impact (harm, damage, loss, ...) of the problem, preferably supported by facts and numbers as evidence
  3. Initial Analysis:  Why the problem is happening and what is causing it, avoiding naming persons by name and avoiding personalizing the problem, fingerprinting, blame-game, ... etc  Root-Cause analysis and Cause-effect (fish backbone diagrams) can be used to make the point and explain the relations.
  4. Suggested approach/solution:  from your knowledge/experience with the case, what would be the approach/solution for this problem, what would it take, how much it would cost, ...
I can assure you from my consultancy engagements with business owners, top/executive management of several public/private sector entities throughout the middle-east region that this approach is highly appreciated, more accepted, and has a better chance to be adopted.

The call is yours !

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