Quality and Excellence

Dear all ...

I have participated in a discussion under this title in another Linkedin group and thought this could be a good topic for this message.

If you had a chance to go through my "O3 Excellence Paper V2" you my remember in the O3 Excellence diagram that I have placed 2 concentric rings showing Quality inside and Excellence outside

The logic behind this diagram is self explanatory. Quality is more specific and more tangible than excellence which is a bit vague and fluffy expression.

When we pursue quality through the available standards and practices worldwide, we will achieve and double score in the quality and the excellence rings together.

Furthermore, I made the notion that when we talk about quality, we need to be clear that we are talking about the quality of the products/services that are outcomes of the total system, and we are also talking about the quality of the processes inside the system, their specific inputs/outputs, as well as what goes inside these processes themselves.

Lastly, I made the notion that seeking higher-level standards and challenging objectives like Six Sigma, we may be pursuing perfection or close to perfection although we know in advance that we will not get there. However, the closer we get to these challenging objectives, the higher we will be in quality terms for both processes and products, and the closer we will be in excellence, and this is all inline with the Overall Optimized Organization (O3) model.

Your comments, thoughts are most welcome !