One of the activities I have been doing over the past 15 years is to diagnose reasons of failure in key/strategic initiatives and projects., and I found that kind of experience is worth sharing with my friends and colleagues.
There is another version of this experience which deals with troubleshooting technical problems, but I will leave that one aside despite some overlap between the two.
Focusing on the key initiatives/projects failures, here is a list of most popular causes of failure for your review and discussion
- Failure to understand/articulate the TRUE needs, requirements and expectations of the key stakeholders
- Failure to negotiate/compromise conflicts/contradictions of these stakeholder needs/requirements and expectations
- Failure to translate the needs/requirements into clear specifications that form the basis of contractual obligations with the suppliers/vendors
- Failures in execution of the initiative/project and managing the delivery of outcomes, results and deliverables
- Invalid assumptions, exceptions and exemptions that go unnoticed and/or invalidated throughout the project/initiative execution.
- Failures to understand the underlying processes and workflow logistics resulting in failures to link technical aspects of the initiative/project to the real business logic and its governing rules.
- Shortfalls in inherent 'out-of-the-box' capabilities of the selected solution elements in addressing the articulated requirements of the initiative/project.
- Underestimation of efforts needs, skills, resources, time, and money
- Adoption of the "big-bang" deployment philosophy trying to deliver everything in the first run, versus the gradual, evolutionary phased approach focusing on quick wins, small but sustainable achievements and ongoing improvement process.
- Technical failures in the products, services and their implementation in the key initiative/projects
- Poor quality input data ( incomplete, inaccurate, out of date, contradicting, ... ) resulting the "garbage-in/garbage-out" syndrome
- Loss of momentum in the key initiatives/projects due to the above problems resulting in declining executive support and enthusiasm.
- Failures in corporate communications across the organization to involve and enable all needed parties to participate actively and strongly in the initiative/project.
- Lack of enough motivation/incentive schemes at the "working level' ranks in the organization.
- Lack of management/leadership merits of ownership, accountability, empowerment, negotiation and delegation skills and practices.
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