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Friday, July 29, 2011

General Manager role in the organization

I was in a debate over the past 2 weeks on who would make a successful general manager ? what professional background is best fit for this role.  The general direction in that discussion thread was in favor of "Sales and Marketing" being the best function to produce these successful general managers.

I had a different view altogether as you can see in the cartoon below showing the "maestro" leading an orchestra to perform with harmony and give its best.  

A general manager of an organization  is there to make sure the whole organization performs in harmony with each other, and the entire organization produces its best !

The maestro (and the general manager) is not necessarily a specific instrument player even if it is the best or most important one.  The successful general manager needs to orchestrate the performance of the whole team (organization) to get the best harmony among all players and get out of them the best results.

Even if the general manager (maestro) comes from a specific background and  not the other, s/he cannot show any bias to the players in that specific discipline on the expense of the others, otherwise, the performance will be distorted and the audience (stakeholders) will notice that and will definitely not like it.

What gives my view more credibility is the fact that there is a "natural" tendency for the organization (orchestra) to lose their harmony in due course of daily performance.  Different players may lose focus on the overall direction that the organization should be taking, individualism comes to play, silo syndrome creeps into the organization, and inherent conflicts start surfacing to the top calling for intervention and resolution.

To be continued  ....

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